Office Policies

Our Locations:

Office Hours:

Monday through Friday: 7am to 5pm
Saturday and Sunday: Closed

For medical emergencies, after hours and weekends please call us at 757-229-4000 and press option 2.

Patient Information:

To save time on the day of your appointment, please download the following forms, fill them out and bring them with you.

• New Patient Information
• HIPAA Privacy Practices & Procedures
• Lifestyle Vision Questionnaire
• Confidential Medical History Questionnaire

Medical Records Retention Policy

Effective immediately we will implement the following medical records retention policy:

• We will maintain patient records for 6 years following the last patient encounter with the exception of minor children. This will include charts of patients that are deceased.
• Records for minor children shall be maintained until the child reaches the age of 18, with a minimum time of retention being six years from the last patient encounter regardless of the age of the child.

Payment and Insurance Information:

We accept the following forms of payment and insurance policies:

• Visa/MasterCard
• Discover
• American Express
• Cash
• Personal Checks
• Most Major Insurance Company Policies – Please Contact Us for additional information.
• CareCredit® Financial Plan- Click here for more information.

Effective immediately we will implement the following medical records retention policy:

• We will maintain patient records for 6 years following the last patient encounter with the exception of minor children. This will include charts of patients that are deceased.
• Records for minor children shall be maintained until the child reaches the age of 18, with a minimum time of retention being six years from the last patient encounter regardless of the age of the child.

Medical records Retention